Friday, April 30, 2010

New Postpaid Mobile Fancy Number with free minutes, SMS and loads of benefits

Etisalat introduces a limited time offer...

A new Postpaid 050 Premium Number with no extra charges, plus for just AED 100, get a new Postpaid line with 100 free minutes and 100 free SMS.

# The best rates for international calling and and roaming services
# Cheap and unified roaming rates according to Three Zones
# Discounted local off-peak minute rate of AED 0.24 per minute from 2pm to 4pm, 12pm to 7am daily and Fridays during the whole day

Free local minutes and free local SMS messages will be granted to you directly upon activating your new Postpaid line. Free local minutes and free SMS messages are valid for 30 days from the date they are granted. You will also receive monthly SMS messages from Etisalat informing you of new free minutes and new free SMS messages and their expiry date.

How to get this limited time offer:
Please check out the Etisalat website or please contact 101 / 800-promo 800-77666.

Thursday, April 29, 2010

Internet service in UAE fully restored

Etisalat confirms the completion of repair of the SE-ME-WE-4 submarine cable and that Internet services have been fully restored.

To provide minimum impact during the cable cut period, Etisalat had acquired additional link capacities and re-routed the traffic to through these links. This meant lots of people were unaffected. Etisalat has invested heavily in building a robust network with multiple redundant links to major global Internet hubs in Asia, Europe, and USA, so that the traffic can be re-routed in such situations to ensure that Internet services can remain operational at reasonable speeds in the UAE.

Now that the cables have been fixed all people should experience the normal uninterrupted connections and a great experience.

Wednesday, April 21, 2010

Recharge while Roaming with Etisalat

Wasel Prepaid customers can now recharge their mobile accounts whilst they're on the go in different countries around the world. The new service has been introduced in Egypt and Saudi Arabia, with more destinations to be included soon.

Customers can top up their mobile accounts via recharge cards while they’re away from home. They can easily use the same recharging scratch cards or vouchers that are being used in the visited country to add credit to their account. Customers that need to recharge can dial *134*pin number# and press the call key. The credit purchased will be converted and available to customers in UAE Dirhams. Upon recharge, customers can also check their credit balance by calling *121#.


Recharge while Roaming is a new alternative to recharging Wasel accounts, in addition to the current available options such as recharging online, mobile payments, and auto pay that allows customers to get their Wasel recharged automatically in regular intervals, upon a pre-set configuration.

Khalifa Al Shamsi, Senior Vice President of Marketing at Etisalat: "This new value-added offering allows Etisalat’s prepaid roaming customers to easily top up their accounts in the same way as they do in the UAE.”

New international routes added to boost streaming content

Etisalat has added new international alternative marine cable routes over the last two days, which has significantly enhanced streaming services such as YouTube.

After a sudden cable breakdown in the Mediterranean Sea last week, many Etisalat customers were unaffected thanks to its robust network. With many extra links to global internet hubs in Asia, Europe, and USA Etisalat was able to re-route traffic to ensure that internet services would remain operational in the UAE.

Those who were affected will be pleased to know that the international submarine cable will most likely be fixed by 27th April.

Tuesday, April 20, 2010

Can't get mobile coverage?

It's very frustrating when your coverage is poor, thankfully with Etisalat mobile this doesn't happen very often. However, when it does, we want to help as quickly as we can, so here is the most efficient way for you to get assistance.

Please send an email to 101@contactcentre.ae with the following information:

Is your problem:
Poor 2G Or 3G Coverage?
Indoor or Outdoor?
Residential or Commercial?

Customer Exact Location:

The Emirate Name:

The City Name:

Area Name:

Flat:
Number of Floors:
Flat number:
Floor Number:

Name of the building or Number:

Landmark:

Other affected numbers:

Date of the problem:

Contact number (landline):

This will enable us to escalate the case to the concerned section to investigate and resolve the issue.

Etisalat has the fastest and widest 3G network in the UAE

Etisalat has completed the advanced HSPA+ technology across the UAE. This means Etisalat’s 3G network, which covers 99% of UAE’s populated area, has become the fastest and the widest in the Middle East.

For customers this means speedier mobile web access in transferring data or browsing the Internet with mobile broadband speeds of up to 21MBps for downloads and 11MBps for uploads.

Customers can effortlessly stay connected when they're on-the-move using the best network in the UAE, which enables rich communication services on their laptops or Smartphone devices such as Blackberry and iPhone 3G.

Etisalat has introduced new compatible models for HSPA+ technology and customers can select one of these devices from any Etisalat business center or outlet.

Don't forget the amazing Unlimited Mobile Broadband package to take full advantage of the best network in the UAE... get unlimited broadband for only AED99 per month plus free dongle for Postpaid customers >>

For more information about 3G data packages and other 3G services, customers can visit www.etisalat.ae or call the customer service hotline on 101.

Monday, April 19, 2010

Unlimited mobile broadband offer: AED99 per month


All customers can now enjoy non-stop on-the-go Internet connectivity for less by subscribing to the unlimited mobile broadband package for a promotion price of only AED99 per month, reduced from AED395. This promotion will run for three months, which means a saving of AED1190!

The offer is open to current users as well as new subscribers - anybody with any current package can take the offer (both Postpaid and Prepaid). Postpaid customers will get free USB dongle; Prepaid customers can get this if they migrate to Postpaid in any Etisalat outlet.

Enjoy access to the best network in the region, anytime you like and for great value with this great offer - sign up today!

How can I sign up?
Postpaid customers can subscribe to the unlimited broadband package by calling 125.

Prepaid customers can visit any of Etisalat business centres or outlet across the UAE.

>> More information at the website