Friday, April 30, 2010

New Postpaid Mobile Fancy Number with free minutes, SMS and loads of benefits

Etisalat introduces a limited time offer...

A new Postpaid 050 Premium Number with no extra charges, plus for just AED 100, get a new Postpaid line with 100 free minutes and 100 free SMS.

# The best rates for international calling and and roaming services
# Cheap and unified roaming rates according to Three Zones
# Discounted local off-peak minute rate of AED 0.24 per minute from 2pm to 4pm, 12pm to 7am daily and Fridays during the whole day

Free local minutes and free local SMS messages will be granted to you directly upon activating your new Postpaid line. Free local minutes and free SMS messages are valid for 30 days from the date they are granted. You will also receive monthly SMS messages from Etisalat informing you of new free minutes and new free SMS messages and their expiry date.

How to get this limited time offer:
Please check out the Etisalat website or please contact 101 / 800-promo 800-77666.

Thursday, April 29, 2010

Internet service in UAE fully restored

Etisalat confirms the completion of repair of the SE-ME-WE-4 submarine cable and that Internet services have been fully restored.

To provide minimum impact during the cable cut period, Etisalat had acquired additional link capacities and re-routed the traffic to through these links. This meant lots of people were unaffected. Etisalat has invested heavily in building a robust network with multiple redundant links to major global Internet hubs in Asia, Europe, and USA, so that the traffic can be re-routed in such situations to ensure that Internet services can remain operational at reasonable speeds in the UAE.

Now that the cables have been fixed all people should experience the normal uninterrupted connections and a great experience.

Wednesday, April 21, 2010

Recharge while Roaming with Etisalat

Wasel Prepaid customers can now recharge their mobile accounts whilst they're on the go in different countries around the world. The new service has been introduced in Egypt and Saudi Arabia, with more destinations to be included soon.

Customers can top up their mobile accounts via recharge cards while they’re away from home. They can easily use the same recharging scratch cards or vouchers that are being used in the visited country to add credit to their account. Customers that need to recharge can dial *134*pin number# and press the call key. The credit purchased will be converted and available to customers in UAE Dirhams. Upon recharge, customers can also check their credit balance by calling *121#.

Recharge while Roaming is a new alternative to recharging Wasel accounts, in addition to the current available options such as recharging online, mobile payments, and auto pay that allows customers to get their Wasel recharged automatically in regular intervals, upon a pre-set configuration.

Khalifa Al Shamsi, Senior Vice President of Marketing at Etisalat: "This new value-added offering allows Etisalat’s prepaid roaming customers to easily top up their accounts in the same way as they do in the UAE.”

New international routes added to boost streaming content

Etisalat has added new international alternative marine cable routes over the last two days, which has significantly enhanced streaming services such as YouTube.

After a sudden cable breakdown in the Mediterranean Sea last week, many Etisalat customers were unaffected thanks to its robust network. With many extra links to global internet hubs in Asia, Europe, and USA Etisalat was able to re-route traffic to ensure that internet services would remain operational in the UAE.

Those who were affected will be pleased to know that the international submarine cable will most likely be fixed by 27th April.

Tuesday, April 20, 2010

Can't get mobile coverage?

It's very frustrating when your coverage is poor, thankfully with Etisalat mobile this doesn't happen very often. However, when it does, we want to help as quickly as we can, so here is the most efficient way for you to get assistance.

Please send an email to with the following information:

Is your problem:
Poor 2G Or 3G Coverage?
Indoor or Outdoor?
Residential or Commercial?

Customer Exact Location:

The Emirate Name:

The City Name:

Area Name:

Number of Floors:
Flat number:
Floor Number:

Name of the building or Number:


Other affected numbers:

Date of the problem:

Contact number (landline):

This will enable us to escalate the case to the concerned section to investigate and resolve the issue.

Etisalat has the fastest and widest 3G network in the UAE

Etisalat has completed the advanced HSPA+ technology across the UAE. This means Etisalat’s 3G network, which covers 99% of UAE’s populated area, has become the fastest and the widest in the Middle East.

For customers this means speedier mobile web access in transferring data or browsing the Internet with mobile broadband speeds of up to 21MBps for downloads and 11MBps for uploads.

Customers can effortlessly stay connected when they're on-the-move using the best network in the UAE, which enables rich communication services on their laptops or Smartphone devices such as Blackberry and iPhone 3G.

Etisalat has introduced new compatible models for HSPA+ technology and customers can select one of these devices from any Etisalat business center or outlet.

Don't forget the amazing Unlimited Mobile Broadband package to take full advantage of the best network in the UAE... get unlimited broadband for only AED99 per month plus free dongle for Postpaid customers >>

For more information about 3G data packages and other 3G services, customers can visit or call the customer service hotline on 101.

Monday, April 19, 2010

Unlimited mobile broadband offer: AED99 per month

All customers can now enjoy non-stop on-the-go Internet connectivity for less by subscribing to the unlimited mobile broadband package for a promotion price of only AED99 per month, reduced from AED395. This promotion will run for three months, which means a saving of AED1190!

The offer is open to current users as well as new subscribers - anybody with any current package can take the offer (both Postpaid and Prepaid). Postpaid customers will get free USB dongle; Prepaid customers can get this if they migrate to Postpaid in any Etisalat outlet.

Enjoy access to the best network in the region, anytime you like and for great value with this great offer - sign up today!

How can I sign up?
Postpaid customers can subscribe to the unlimited broadband package by calling 125.

Prepaid customers can visit any of Etisalat business centres or outlet across the UAE.

>> More information at the website

Etisalat outlets throughout UAE

AU = Abu Dhabi , DX= Dubai , NE = Northern Emirates

AU - Abu Dhabi Mall AUH
AU - Abu Dhabi Mall - Virgin Mega Store AUH
AU - Al Raha Mall AUH
AU - Al Wahda Mall AUH
AU - Madinat Zayed shopping center AUH
AU - Al Khalidiya Mall AUH
AU - Al Ain Mall AUH
AU - Al Bawadi Mall AUH
AU - Al Jimi Mall AUH
AU - Top Foam AUH
AU - Marina Mall AUH
DX - Al Quosais Building DXB
DX - Arabian Plaza Center DXB
DX - Bin Suqat Center DXB
DX - Deira City Center DXB
DX - Dubai Festival City DXB
DX - Dubai International Airprot (T1) DXB
DX - Dubai International Airprot (T3) DXB
DX - Emirates Head Quarter DXB
DX - Dubai Intl Financial Center DXB
DX - Mirdif City Center DXB
DX - Dubai Mall DXB
DX - Mall of the Emirates DXB
DX - Mall of the Emirates - Virgin Mega Store DXB
DX - Burjuman Center - Virgin Mega Store DXB
DX - Merkatoo - Virgin Mega Store DXB
DX - Marina Walk DXB
DX - World Trade Center DXB
NE - Mega Mall NE
NE - Sahara Centre NE
NE - Sharjah International Airport NE
NE - Sharjah City Centre NE
NE - Sharjah Expo NE
NE - Sharjah University (Female campus) NE
NE - Sharjah University (Male campus) NE
NE - Ajman City center NE
NE - Al Hamra Mall NE
NE - Al Manar Mall NE
NE - Safeer Mall NE

Saturday, April 17, 2010

Latest update on undersea cable fault

Etisalat engineers continue to work around the clock along with its international partners to re-route as much traffic as possible through other means to ensure telcoms to the region remain operational.

Cable repair ships are on route to the affected area in the Mediterranean Sea and subject to weather conditions are expected to arrive 18th April. The undersea repair work is expected to take until 21st April to complete.

We fully understand that this has affected customers and please be assured that we are doing everything possible to resolve the situation. Please keep checking the blog and twitter updates via @EtisalatUAE for the latest news over the next few days.

Thursday, April 15, 2010

Win a BlackBerry and meet Atif Aslam at the Etisalat Spring Fiesta

Tell us what Generation Y Not means to you and be in with a chance of winning a super slick BlackBerry. Also meet and greet pop star Atif Aslam and much more at the Etisalat Spring Fiesta 2010.

When: 16th April, 4pm - midnight

Where: Dubai Festival City

Register for the event on Facebook!

Internet service in the UAE affected due to submarine cable breakdown in the Mediterranean Sea

A cut submarine cable is the cause of the Internet slowdown experienced across the UAE today. Etisalat is working closely with its team of international partners to re-route traffic to ensure this has minimum impact.

Etisalat has invested heavily in building a robust network with multiple redundant links for exactly such occurrences. This means Internet services can remain operational.

We apologise for any inconvenience caused and assure customers everything possible is being done to lessen impact on their connections.

Tuesday, April 13, 2010

Chill out at the Etisalat Generation Y Not Lounge and win a BlackBerry Smartphone

The BlackBerry Unlimited Social Package is the coolest way to stay connected. With unlimited access to the best social networking sites like Facebook, Myspace and Twitter (coming soon), and instant messaging applications such as Google Talk, MSN Messenger, ICQ, BlackBerry Messenger - you won't miss a thing.

Get yourself to the Virgin Megastore in the Mall of the Emirates, Dubai, to relax and have fun in the Etisalat Generation Y Not Lounge. There you can play games and win prizes - and between 10am and 12pm promotional staff will be on hand to guide you through the BlackBerry Unlimited Social Package to show you how to get the best out of it.

Keep up to date with all things Etisalat UAE by following us on Twitter or becoming a fan of us on Facebook and you can enter our competition to win a BlackBerry Smartphone! We'll be giving away two per week for the duration of the promotion. Simply tell the promotional staff member your Twitter or Facebook account name to qualify for entry.

Important details:

Where: Virgin Megastore, Mall of the Emirates, Dubai

When: April 15th - May 15th 2010

What to do: Follow Etisalat UAE on Twitter or Become a Fan of Etisalat UAE on Facebook to enter the weekly prize draw to win a BlackBerry Smartphone. Remember to tell the promotional staff member your Twitter or Facebook account name to qualify.

>> Find out more about the BlackBerry Unlimited Social Package

Monday, April 12, 2010

More customers win amazing football prizes

5 lucky people have been announced as the very winners of the recent Man City Alerts competition. They will win an all expenses trip to Manchester, UK to see the derby game between Man City and Man Utd on Saturday 17th April. All they did to receive this amazing prize was to sign up to receive Man City Alerts from Weyak.

This competition is another example of Etisalat passing on the benefits of the strategic partnerships with great international football clubs like Man City to valued customers. Etisalat are very proud to be the Official Global Telecommunication Partner for Manchester
City. Find out more about Weyak International Sports services here.

Sunday, April 11, 2010

Etisalat sent 5 lucky winners to El Clasico

FC Barcelona and Real Madrid faced each other yesterday in the world-renowned El Clasico game, and 5 of Etisalat's lucky competition winners were not only there for the game, but travelled there by private jet along with FC Barca management and enjoyed an overnight stay courtesy of Etisalat. This is thanks to the fantastic competition we ran earlier this year.

Last year 5 customers enjoyed a similar experience at the game, and even met the team and toured the famous Camp Nou stadium.

Etisalat launched its ‘Etisalat Barca Mobile’ platform through the Weyak gateway earlier this year to celebrate Etisalat’s first partnership anniversary with FCB, offering fans complete updated information on all the FC Barcelona football action, championships and matches.

Wednesday, April 7, 2010

Say Hello to Vringo!

Love your ring tones? Then Vringo might just be something you want (or need) in your life! Your ringtone is about to get a little bit more interesting...

Vringo is the ringtone of choice for the next generation. It is a video ringtone, which means you are going to be entertained every time someone calls. Choose from 1000s of videos at and utilise them on your mobile phone. Share video ringtones with your friends and set favourites.

How to subscribe
Send "r vringo" SMS to 1010 or visit